Imagine you’re a CIO of a large enterprise that is spread across multiple geographies, and now has lots of employees working from home. You need to make sure all the pieces of your organization function smoothly at all times. Certainly, it’s not easy to ensure service uptime when you’ve vacated your on-premises NOC. Remote operations and security can pose risks to business continuity, while IT Ops staff size, traffic, and user demands are changing dramatically. Last but not least, ongoing digital advancements mean more technologies to integrate and manage using more specialized tools, processes, and expertise than ever before.
As the pandemic forces more organizations to adopt a distributed remote-work model, regardless of their readiness, NOCs must make a smoother transition to virtual environments that helps keep business continuity on track. In the race to keep up, the “do it yourself” approach comes with a hefty price tag and does not guarantee you maximum uptime or security.
Enter the virtual NOC
Adopting a managed network operation center (NOC) can be a faster, more efficient way to access a world-class NOC that adheres to industry best practices. Consider these 13 benefits of leveraging a virtual network operations center or “VNOC” to achieve maximum business value.
1. NOC is not a mysterious box:
The NOC is more of an intelligence engine that unlocks complexities from a centralized location where expert administrators continuously monitor the health and performance of your network. With the right managed NOC, you instantly acquire a team of expert technicians (NOC engineers, analysts, operators, team leaders, and shift supervisors)—all working 24/7 to ensure error-free network operations.
2. Overcome despair brought on by network disruptions and failures:
The NOC serves as a defense mechanism against unplanned downtime, especially during remote collaboration. Through NOC, you gain complete visibility into your network so you can detect anomalies and take steps to prevent incidents or quickly resolve issues as they emerge.
3. Leverage always-on real-time analysis:
Rather than rely on recorded tapes, the NOC monitors your equipment from wiring to servers—databases, firewalls, connected network devices, communication systems, edge–devices—delivering live dashboards and real-time reporting.
4. Maintain optimal network performance:
The purpose of the NOC is to provide continuous availability and ensure network uptime. It manages a host of critical activities including monitoring, configuring devices, troubleshooting, automatically responding to incidents, analyzing threats, securing edge devices, and upgrading firmware management.
5. Manage remote and branch offices effectively:
Organizations are dealing with increasingly complex networks owing to a distributed workforce and more devices to manage and monitor. The sheer volume of users, malware, and website traffic can derail performance and wreak havoc on productivity and your ability to meet customer needs. NOCs are designed to prevent downtime, so your customers and internal users aren’t even aware when inevitable outages or incidents occur.
6. Leverage niche skills and vendor-agnostic NOC expertise:
Now more than ever, specialized resources are at a premium. A managed NOC staff brings specific skill sets to quickly resolve performance issues within your network. These technicians possess significant work experience in vendor-agnostic network monitoring and tools.
7. Mobilize response teams:
NOC teams need to notify necessary responders to join shared communication channels when every second matters. A virtual NOC provides system-wide visibility, removes the need to access each system individually to correlate troubleshooting data, and enables you to mobilize the right teams at the right times.
8. Improve SOC efforts at the same time:
Technicians equipped with both network and security operations center (SOC) capabilities are hard to come by. A competent NOC detects security threats to network performance with trained experts available to effectively respond. The right security-oriented NOC also collects and automatically analyzes data, notifies key personnel in real-time, and reduces false positives.
9. Leverage strong incident management:
A managed NOC establishes priority levels and escalates issues that affect your business. The NOC outlines procedures for dealing with recurring issues and provides immediate processes for dealing with emergencies.
10. Leverage AIOps:
Automation is key to a futuristic NOC. Artificial intelligence for IT operations (AIOps) cuts down on repetitive tasks to free up resources to focus on high-priority issues while at reducing alert fatigue. AIOps can transform your NOC into an autonomous center that is self-aware and self-healing.
11. Improve the “optics”:
Appealing visual representation is a treat for the eyes. With the right NOC, live dashboards provide visual analysis as well as graphical representations of alarms, thresholds, trends, and indicators, making it easier to investigate issues and document them for the future. A single–pane–of–glass view also helps you get to root causes and resolve incidents faster.
12. Drive efficiency and reduce MTTR:
It is critical to have a NOC capable of predicting catastrophic outages. It can guarantee network uptime for all your essential IT services. A better-designed NOC helps reduce mean time to resolution (MTTR) and resolves with policy-based, automated responses into incident management workflows using native monitoring, ITSM integrations, and automation.
13. Build a superior customer storyline:
You have both internal and external users relying on your IT services. Leverage a NOC that meets service level agreements (SLAs), enables business productivity, and maintains your customers’ end-to-end digital experience.
Less trouble, more shut-eye
Being an IT leader yourself, you know it best how COVID has affected your IT department. NOC teams are finding it difficult to work remotely while blind spots, fake alerts have magnified immensely resulting in high MTTR. Due to this, it’s getting tougher for IT teams to remain efficient and prove their worth.
To remain efficient and productive, IT teams are shifting towards automation and that’s what a virtual NOC delivers. Netenrich has helped companies land AI in their NOC, augmented by humans, to eliminate alert noise and reduce 50% of the NOC workloads in just first 50 days. Consequently, we have help organizations realize guaranteed ROI.
Our proprietary AIOps platform delivers service-focused monitoring and management, 24×7 support, and brings the expertise of operating IT for thousands of customers and millions of devices. With us you can:
- Gain a 24/7 virtual NOC without additional CapEx investments. Get more bang for your buck with predictable and outcome-driven pricing.
- Leverage runbook and workflow automation for cost savings, while scoring and auto-assignment of relevant people and bots ease collaboration.
- Identify and eliminate blind spots across your remote offices, maintain SLAs, and get actionable insights for faster and smarter decisions.
- Achieve end-to-end visibility of system availability and performance across apps, data centers, clouds, and existing monitoring tools.
- Eliminate silos and switching between multiple tools with a single-pane-view. Contextual insights can drive faster and collaborative problem solving during major incident management.
Talk to us if you want to avoid burn-out and insomnia while experts manage the day to day challenges of running a premier business network.